Evaluation of Organizational Harmony and Service Delivery in Nigerian Health Facilities

Abstract

Organizational harmony serves as an essential component in aiding to improve competitiveness, gain productivity and obtain high positive outcome for an organization. This study aimed at evaluating the impact of organizational harmony and service delivery in Bauchi specialist hospital. The method used by the study is qualitative research method to answer the research questions through the instrument of interview, to generate data from 12 study participants which includes the management staff, medical personnel and patients of the hospital. The case study method was adopted and maximum variation sampling technique was chosen for the purpose of the research. The findings revealed that organizational harmony and service delivery are intricately linked together and played pivotal roles in achieving organizational goals. Furthermore, the study concluded that staffs to patient harmony and staff to staff harmony are very strong predictors of effective service delivery of the hospital. Thus, the harmonious environment created for service to be delivered symbolized other positive domino such as job satisfaction, effective service delivery, goal achievement and also patient/customer satisfaction. To achieve maximum organizational harmony and effective service delivery therefore, there is need to boost the morale of the employees through motivation to give their optimum performance towards achieving the goals of the organizations.