An assessment of the effect of conflict resolution mechanisms on institutional effectiveness in Bayero University Kano

Abstract

This study investigates the effect of conflict resolution mechanisms on institutional effectiveness in Bayero University, Kano. Recognizing that conflicts are inevitable in complex institutional settings, the research aims to assess how structured approaches to conflict resolution influence the operational, administrative, and academic performance of higher education institutions. Using a quantitative survey research design, data were collected from a stratified random sample of 346 academic and non-academic staff across various faculties and administrative units within the university. The study focuses on key conflict resolution mechanisms such as mediation, grievance redress and negotiation, , and examines their relationship with institutional effectiveness in terms of goal achievement, staff commitment, and service delivery. Multiple regression analysis was employed to determine the extent to which these mechanisms predict institutional effectiveness. The findings reveal that effective conflict resolution significantly enhances institutional performance by fostering a collaborative work environment, reducing workplace tensions, and promoting organizational harmony. The study recommends the institutionalization of inclusive and participatory
conflict management frameworks to sustain productivity and institutional resilience. These results contribute to the broader discourse on organizational behavior and higher education management in developing countries.