Customers’ Acceptance of Islamic Microfinance in Kano State: Moderating Role of Religiosity

Abstract

The study examines Customers Acceptance of Islamic Microfinance using religiosity as moderating variable with service quality, customer perceived value and corporate image, as an objective of the study. However, we apply Partial Least Square (PLS), and the results indicate two of the three variables under direct relationship has positive significant result and remaining one which is corporate image have insignificant. While under the moderating relationship only service quality has significant result indicating moderate relationship. In contrast, policymakers and government agencies and parastatals such as Central Bank of Nigeria, financial institutions, Stock Exchange Commission, and Security Exchange Commission can use the outcomes of the study to formulate policies and procedures to improve the efficacy of their operations. Finally, future study should apply different methodology and expand the sample size and change of measurement.