Effect of coordination on organizational performance in Nigeria: A study of Kano State Civil Service Commission

Abstract

Coordination is globally recognized as a crucial factor in enhancing operational efficiency and overall performance, particularly in public service institutions with complex bureaucratic structures. Organizations that prioritize effective communication, interdepartmental collaboration, and streamlined decision-making tend to achieve better outcomes. For example, public sector organizations in the United States and Europe have improved efficiency through modern communication technologies, while countries like Singapore and Canada have implemented collaborative frameworks to foster greater cooperation among government departments. Narrowing down to the context of Nigeria, public sector organizations often operate in environments characterized by bureaucratic inefficiencies, fragmented communication systems, and hierarchical decision-making processes. Despite existing research on coordination and organizational performance in Nigeria’s public sector, there remains a gap in empirical studies focusing on how these dynamics specifically impact the performance of public service organizations like the Kano State Civil Service Commission. As such, this study majorly assesses the effect of coordination on organizational performance within the Kano State Civil Service Commission, specifically, the study intends to examine or assess on how communication flow, interdepartmental collaboration, and decision-making efficiency influence performance within the Commission. Using a survey research design, data was collected from 294 employees through a stratified random sample. The analysis involved descriptive statistics and multiple regression models, revealing that communication flow and decision-making efficiency significantly impact organizational performance, while interdepartmental collaboration showed a lesser effect. The findings suggest that 65% of performance variation is explained by coordination factors. Recommendations include implementing structured communication channels, enhancing decision-making processes, and providing training programs to improve efficiency. Future research should explore the role of technology in enhancing coordination practices to further boost organizational performance.