Staffing Dichotomy: Labour Casualisation and Organisational Conflict in Nigerian Banks

Abstract

This paper examines organizational conflict in Banks arising from staffing dichotomy that exist between core and non-core staff. Adopting a descriptive method and utilising frustrationaggression theory as an analytical framework, the paper highlights labour casualisation as the reasons for the dichotomy which leads to conflict between these categories of staff in Nigerian Banks. The data for the study were both primary obtained through oral interviews and observation of events in the Banking sector as well as secondary data generated from books, journals, internet materials and previous work on similar subject. A total of 45 contract staff from different commercial Banks were selected using purposive sampling but only 28 completed the interview and gave their consent. 92.86% of the respondents believed there is a relationship between job conditions of contract staff in Banks and fraud, and poor service delivery. The paper indicates how the non-core staff feel cheated by labour casualisation of the Banks and due to frustration, some of them exhibits poor attitude to work and thereafter engage in fraudulent activities. The paper highlights the needs for the industry regulator, the central Bank of Nigeria (CBN) to step in to the issue with a view to putting an end to this modern-day slavery that has an impact on the economy, the psychological wellbeing of the stakeholders.