Management capabilities and sustainable operational excellence of Micro, Small and Medium Enterprises (MMSMEs) in Nigeria

Abstract

The relationship between management capability and the sustainable operational excellence of selected micro, small, and medium-sized businesses (MSMEs) was investigated in this study. The study used a descriptive survey research design, guided by system theory. The study's sample size of 344 was established by applying the Taro Yamane formula (1967). 288 of the 344 copies of the questionnaire that were given to department heads and middle-level officers of MSMEs were legitimately retrieved and used as a sample frame for data analysis. To test the hypotheses, both descriptive and inferential statistics were used. Statistical Packages for Social Sciences 2.0 was used to analyze the data. According to the data, the majority of MSMEs possess sufficient managerial skills, which have been leveraged to improve sustainable operational excellence. It was also found that a strong predictor of sustainable operational excellence is management capability. The results of this study thus suggest that in order to improve the MSMEs' management capacity in agro-allied and services in Ogun State, Nigeria, training is required. The ability to critically examine the role that managerial competencies— experience in administration, information and communication, and technology—play in the sustainable operational excellence of MSMEs' businesses was made possible by this study.