Dynamic capabilities and employee performance of telecommunication firms in Delta and Edo states, Nigeria

Abstract

In strategic human resource management literature, the theoretical and practical effects of dynamic capabilities on employee performance remained obscured. This study investigated the relationship between dynamic capabilities (measured by learning, sensing and integrating) and the performance of telecommunication companies in Delta and Edo States, Nigeria. The crosssectional survey design was employed and questionnaire was the main instrument of data collection which was administered to one hundred and thirty-seven (137) employees of three (3) telecommunication companies (MTN, Airtel-Nigeria and Glo-Nigeria) in Delta and Edo States. Data obtained were analyzed using descriptive and inferential statistical tools. In
particular, the multiple regression results revealed that dynamic capabilities (learning, sensing and integrating) strongly and positively influence the level of performance of telecommunication companies. In view of the findings, the paper recommends that management of telecommunication companies should encourage swift reaction to environmental changes, by enhancing the sensing, integrating and learning capabilities of employees to detect, monitor and respond to volatilities in the business environment. Similarly, management of telecommunication should strategically reposition the companies to identify and acquire external expertise about trends in technologies, markets and industry; this would aid their capability to adapt swiftly to disturbances from the business environment and become more resilient.