Corporate Social Responsibility and Organizational Productivity: Evidence from Selected Telecommunications Service Provider in Ilorin, Kwara State

Abstract

The dawn of the 21st century has witnessed increased competition in the business world as virtually every product now has an alternative. This development has made the customers the kings and the queens of the market. This implies that the success, survival and sustenance of any business depend on the ability to reach out, link up, establish and maintain mutual understanding, co-operation and healthy relationship with the customers and host communities. One of the ways this is achieved in the business world is through corporate social responsibility. This study examined the impact of corporate social responsibility on organizational productivity: Evidence from selected telecommunications service provider in Ilorin, Kwara State, Nigeria. The survey research method was employed. Data collected for this study is from both primary and secondary sources, relying heavily on the relevant information available from the Nigeria telecommunication industry, the general public and other sources. Tests were conducted using chi-square analysis. The chi-square result reveals a strong and significant relationship between CSR and Social progress. The study recommends that telecoms industries in Kwara State should be encouraged to expand their CSR activities by going into other areas like health’s education, charity giving, instead of focusing on one particular activity. The NCC should come up with modalities for monitoring their level of carrying out social services to their host communities, among others.