CHINASA , E. A. . Handling online customer complaints and organizational competitiveness of online retail stores in Port Harcourt . International Journal of Intellectual Discourse, [S. l.], v. 8, n. 1, 2025. Disponível em: https://ijidjournal.org/index.php/ijid/article/view/832. Acesso em: 26 jan. 2026.